Privacy policy.
Effective Date: September 2025
Leap is committed to protecting your privacy and handling your personal information with care, respect, and transparency. This policy explains how we collect, use, store, and share your data when you engage with our autism assessment services.
Who We Are
Leap is a nurse-led adult autism assessment service based in the North West of England. We provide professional, confidential assessments designed to support self-understanding and acceptance.
What Information We Collect
We may collect and process the following types of personal data:
Contact details (name, email, phone number)
Demographic information (date of birth, pronouns, address)
Health and developmental history
Assessment responses and clinical notes
Payment and invoicing details
Communication preferences and correspondence
We only collect information that is relevant and necessary for delivering our services.
How We Use Your Information
Your data is used to:
Provide autism assessments and related onward referrals and recommendations
Communicate with you about appointments and services
Maintain accurate clinical records
Process payments and issue invoices
Ensure quality, safety, and legal compliance
We do not use your data for marketing without your explicit consent.
Legal Basis for Processing
We process your data under the following lawful bases:
Consent – when you voluntarily provide information
Contract – to deliver the services you request
Legal obligation – to meet regulatory and professional standards
Legitimate interest – to improve service quality and client experience
How We Store and Protect Your Data
Your information is stored securely using encrypted systems and password-protected files. We follow NHS-level standards for confidentiality and data protection. Access is restricted to clinicians directly involved in your care.
Sharing Your Information
We do not share your personal data with third parties unless:
You give explicit consent
It is required by law (e.g. safeguarding concerns)
We never sell or trade your data.
Your Rights
You have the right to:
Access your personal data
Request corrections or updates
Withdraw consent at any time
Request deletion of your data (subject to legal obligations)
Lodge a complaint with the Information Commissioner’s Office (ICO)
Data Retention
We retain your records for a minimum of 8 years in line with professional guidelines. After this period, data is securely deleted or anonymised.
Contact Us
If you have any questions about this policy or your data, please contact:
Leap
Email: enquiries@leapautism.com
Booking and payment policy.
To ensure transparency and fairness, please review the following payment terms before booking your assessment:
Assessment vs. Diagnosis
Payment covers the assessment process only. A diagnosis is not guaranteed and will only be provided if clinically appropriate following evaluation.
The purpose of the assessment is to gather relevant information and determine whether diagnostic criteria are met.
Payment Timing
A non-refundable deposit of 25% will be payable upon booking. If you are paying via payment plan, deposit amount can be agreed at time of booking. Full payment is required prior to the assessment taking place.
Your booking will only be confirmed once the deposit has been received.
If full payment is not received by the agreed date, your appointment may be canceled or rescheduled.
Payment Plans
Payment plans are available upon request.
All payment plans must be completed in full before any work begins.
If you require a payment plan, please contact us in advance to discuss options.
Accepted Payment Methods
Bank transfer is the preferred method of payment. PayPal (including Pay in 3 and PayPal credit) is available upon request.
•Details will be provided upon booking confirmation.
Cancellations & Refunds
Cancellations made more than 48 hours in advance are eligible for a refund minus the deposit.
If your appointment need to be rescheduled by Leap, you will be offered an alternative date, or cancellation and return of deposit if you do not wish to reschedule.
No refunds will be made after the assessment is completed.
Late Payments
Late payments may result in delays to your assessment or cancellation of services.
Repeated late payments in regards to payment plans may affect eligibility for future payment plans or may result in the postponement of your assessment.